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Customer Care

Speed is crucial in customer service: customers always want to be provided with all the information they need and to receive a quick solution to any queries or problems. Especially when different sales channels are used, it can be difficult to keep track of everything.

Actindo collects all orders from all channels on a central platform, and enables easy access to data and processing of customer queries.

Customer Care

Benefits of Actindo's Customer Care solution

icon Simple Status Check

When a customer has a question about the status of an order, you need to be able to review it quickly. Since Actindo handles all processes from the receipt of an order to the return, you have a comprehensive overview of all workflows.

Through the precise documentation of all steps, you can directly track the status of an order or return and where it might be stuck. 

icon Central Order Management

When operating many sales channels, it can be difficult to maintain an overview. This delays the customer service process and causes frustration.

The central processing of orders from all channels in Actindo plus the central customer management provides a data pool through which you can easily find all necessary customer and order data.

icon Automated Updates

The better informed your customers are, the fewer inquiries your care team will receive. Guide your customers through the entire ordering process with regular notifications to improve the experience.

Actindo sends fully automated emails to your customers about different steps in the shipping and returns process, like shipping and tracking info, as well as receipts by email.

Key features for high quality of service

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Customer
Management

The Actindo Core1 platform has a customer management module that enables the clear administration of customer data. Customer master data can be automatically created during order import from all connected channels. Furthermore, existing master data records can be recognized and updated as required.

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Live Integration
Updates

Orders from all connected web shops or marketplaces are automatically imported and processed centrally in the Actindo Order Management module. This gives you access to all order data via a single system, regardless of which touchpoints your customers have used to place their order, allowing you to view information quickly. 

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Optimized
RMA process

Returns can be handled easily via the Actindo Return Management module. Automated process steps such as returns imports and refunds ensure fast processing and thus increased customer satisfaction. You can view all data on returns at any time. 

More Detailed
Log

In Actindo, all process steps are recorded and saved in detail. This allows you to quickly check customer orders and their current status and to track exactly which step an order is currently in and where there may be problems with processing. 

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PROCESS CUSTOMER INQUIRIES EASILY

Central Platform for Great Customer Service

In order to be able to process customer inquiries about your orders and returns easily, you need to be able to access all relevant data and updates quickly. It is important to consider not only your own brand shop but all the sales channels your company uses, so that your customers are well-advised, regardless of the touchpoint. 

Thanks to the central storage of all order and customer data in Actindo, you can track orders and returns from all channels. Customer master data is automatically transferred, so you can find all the information you need in one place to respond to inquiries. 

Frequently-Asked Questions

Want to know more? We've collected some of the most commonly-asked questions below. If you don't find what you're looking for then get in touch! Our experts will be happy to help.

What is Actindo Core1?

Actindo Core1 is the world's most flexible commerce ERP. It orchestrates the building blocks of composable commerce to transform, streamline and unify any digital business model.

 

The API-first and MACH-certified technology features built-in data organisation and distributed order management capabilities.

 

This enables brands and retailers to easily extend the platform, integrate their legacy ERP system and deliver an outstanding digital experience across all channels. 

Can I keep my legacy ERP?
Absolutely - Actindo's Core1 solution is designed to integrate step-by-step with your existing infrastructure. It doesn't require a complete system overhaul, and is backed by over a decade of experience working with globally-respected companies. Get in touch with us to discuss your exact requirements.
How much does it cost?
This depends on your exact needs, existing system landscape and monthly order volumes. We will tailor our highly flexible solution to your exact requirements. Our experts are happy to discuss your exact requirements in a short call.
Is my data safe?
All your data is stored on Actindo's own, highly-secure servers in Germany, which have been independently certified by TÜV. Our employees have no access to your data, unless you specifically give this for the individual Actindo employee and for a defined period of time. Our company and our processes are certified according to ISO9001, so that any access and data use can be clearly proven. Accordingly, we ensure the highest GDPR standards of the EU.
How long will it take?
Depending on your exact needs, it could be live within a matter of months. As a member of the MACH Alliance, Actindo solutions are Microservices-based, API-first, Cloud-native and Headless. Which means that we are able to implement within your existing system landscape within a very short time.
Which integrations are available?
Actindo enjoys solution partnerships and integrations with many of the biggest names in e-commerce. From Salesforce to Shopify, and Amazon to eBay, we have you covered. See our Integrations page for more.

Explore our Actindo solutions - Your fast track to Commerce Excellence

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omnichannel Omnichannel
order-managment-3 Order Management
b2b-commerce B2B Commerce
erp-modernization ERP Modernization

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