Order Management System

To orchestrate multiple sales channels - from your own online store to numerous marketplaces - you need a centrally-controlled order management system. With Actindo's Order Management System, you can:

  • Centrally orchestrate orders from all connected B2C and B2B sales channels
  • Reconcile payments and automatically releases the shipment of goods
  • Enable fast, seamless and highly accurate automated processing of your orders
Platform Overview

Order Management System

Actindo_OrderManagement

To orchestrate multiple sales channels - from your own online store to numerous marketplaces - you need a centrally-controlled order management system. With Actindo's Order Management System, you can:

  • Centrally orchestrate orders from all connected B2C and B2B sales channels
  • Reconcile payments and automatically releases the shipment of goods
  • Enable fast, seamless and highly accurate automated processing of your orders
Platform Overview

Key Benefits of Actindo Core1

✔ Boost Revenue on New Channels

Easily expand your product and service offerings with Actindo's flexible omnichannel platform.

✔ Fix Data Errors

Make informed business decisions. No more manual maintenance of data via spreadsheets!

✔ Improve Customer Satisfaction

Consolidate and control all sales channels. Enhance the post-sales experience everywhere, at all times.

Trusted by Leading Brands, Retailers and Manufacturers:

From fragmented to integrated: 
How Actindo contributes to Kapten & Son's e-commerce success

Our client Kapten & Son implemented the Actindo Core1 platform to reduce manual processes and orchestrate all orders centrally:

9
weeks to go-live
23
% increase in productivity of customer care team
100
% boost in order processing capacity
Kapten & Son homepage-1

KEY FEATURES

Process Orders Centrally and Efficiently with Actindo's Order Management System

Automatically Import Orders

All customer orders from your connected sales channels are imported fully automatically with our Order Management. For many channels, the import is even performed in real time.  

Payment Reconciliation

Incoming payments are automatically checked in the system and assigned to existing customer orders. Open items are recognized and cleared directly. If a payment is settled, the system automatically releases the shipment of the goods.  

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Automatic Processing of Orders

In the Actindo Order Management, orders and documents are automatically booked in the system and then processed or sent out 

Individual Logic

All processes can be individually adapted to your requirements. Thanks to the Actindo Process Integration module, you can graphically create links and configure processes as desired. 

CROSS-CHANNEL PROCESSES 

Consistent Sales Across all Channels 

In order to offer customers a consistent shopping experience across all touchpoints, your internal processes must also be standardized and centrally controlled.

In Actindo's Order Management, all orders from your sales channels are converged and processed in the same automated way to ensure consistent customer interactions across channels. 

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SIMPLIFIED SALES MANAGEMENT 

Smart Links for Fast Order Processing

Manually processing every order from every marketplace costs time, money and is simply inefficient.

When different business areas, such as warehousing, invoicing and accounting are intelligently linked, companies benefit from automated processes and customers ultimately benefit from fast order processing. 

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Flexible and rapid integration options
with multiple vendors through API-first

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Frequently-Asked Questions (FAQs)

Want to know more? We've collected some of the most commonly-asked questions below. If you don't find what you're looking for then get in touch! Our experts will be happy to help.
Can I keep my legacy ERP?

Absolutely - Actindo's Core1 solution is designed to integrate step-by-step with your existing infrastructure. It doesn't require a complete system overhaul, and is backed by over a decade of experience working with globally-respected companies. Get in touch with us to discuss your exact requirements.

How much does it cost?

This depends on your exact needs, existing system landscape and monthly order volumes. We will tailor our highly flexible solution to your exact requirements. Our experts are happy to discuss your exact requirements in a short call.

Is my data safe?

All your data is stored on Actindo's own, highly-secure servers in Germany, which have been independently certified by TÜV. Our employees have no access to your data, unless you specifically give this for the individual Actindo employee and for a defined period of time. Our company and our processes are certified according to ISO9001, so that any access and data use can be clearly proven. Accordingly, we ensure the highest GDPR standards of the EU.

How long will it take?

Depending on your exact needs, it could be live within a matter of months. As a member of the MACH Alliance, Actindo solutions are Microservices-based, API-first, Cloud-native and Headless. Which means that we are able to implement within your existing system landscape within a very short time.

Which integrations are available?

Actindo enjoys solution partnerships and integrations with many of the biggest names in e-commerce. From Salesforce to Shopify, and Amazon to eBay, we have you covered. Check out our Integrations page for more info.

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