GREYHOUND bundles all customer communication in one interface. This way, the customer service team has a constant overview of all incoming and outgoing enquiries via email, telephone, chat, contact form and even the marketplaces. After connecting to Actindo with just a few clicks, all relevant data on the customer and order are immediately available directly in the GREYHOUND interface when responding.
How it works:
Customer data & key figures
Order status & tracking numbers
- Customer communication and order information in one interface
- Linked order and customer numbers for direct jumping into Actindo
- Text modules with relevant values from the order or customer base