Returns Management

Returns are an inevitable part of every business model. In order to handle them as efficiently as possible, automated process steps have become absolutely necessary in today's e-commerce environment.

The returns management module of the Actindo Core1 platform offers the necessary basis for the intelligent processing of returns with handy options for individualization and automation.


Benefits of the Actindo Returns Management module 

  • Fully customizable return reasons to best suit your customers 
  • Comprehensive evaluations of returns at the push of a single button 
  • Automatic warehouse postings of returns through connection to Warehouse Management
  • Automated creation of refunds and return imports

Automated, highly accurate returns processing


Customizable Return Reasons and Conditions

Return reasons and product conditions are fully customizable to your requirements and can be individually stored in the system.  

Import of Returns

Returns from connected sales channels and your web store can be imported easily and effortlessly via the Actindo DataHub in various file formats, such as CSV. 

Action Matrix

Based on the return reasons, the RMA process can be completely mapped out in the system. Returns are automatically stored in the picking warehouse, tracking warehouse or in blocked storage.  



Refunds are created automatically, and no additional manual setting is necessary. Using the Actindo payments module, these can be executed automatically or checked again manually using the 4-eyes principle.  


Process-oriented returns handling

For customers, returning an item is quite simple, but for retailers it involves a lot of time and effort. Return slips have to be created, return receipts booked and refunds paid out.

This is usually a complex process that can be simplified with smart digital solutions. The Actindo platform supports you by mapping out the entire customizable returns management process and automating workflows for efficient returns processing.


Returns as a cost factor 

Having a high return rate results in high costs. Although return costs can be charged to customers, many retailers refrain from doing so because acceptance among customers for it is too low.

In addition to the shipping of returns, however, inefficient returns management can also cost a lot of money. Especially in online retail, returns management is an important aspect for the economic success of a company.

Using modern systems, such as the Actindo return management module, you can free up resources and optimize the processing of returns, ensuring greater efficiency. 


Frequently-Asked Questions

Want to know more? We've collected some of the most commonly-asked questions below. If you don't find what you're looking for then get in touch! Our experts will be happy to help.

What is Actindo Core1?

Actindo Core1 is the world's most flexible commerce ERP. It orchestrates the building blocks of composable commerce to transform, streamline and unify any digital business model.


The API-first and MACH-certified technology features built-in data organisation and distributed order management capabilities.


This enables brands and retailers to easily extend the platform, integrate their legacy ERP system and deliver an outstanding digital experience across all channels. 

Can I keep my legacy ERP?
Absolutely - Actindo's Core1 solution is designed to integrate step-by-step with your existing infrastructure. It doesn't require a complete system overhaul, and is backed by over a decade of experience working with globally-respected companies. Get in touch with us to discuss your exact requirements.
How much does it cost?
This depends on your exact needs, existing system landscape and monthly order volumes. We will tailor our highly flexible solution to your exact requirements. Our experts are happy to discuss your exact requirements in a short call.
Is my data safe?
All your data is stored on Actindo's own, highly-secure servers in Germany, which have been independently certified by TÜV. Our employees have no access to your data, unless you specifically give this for the individual Actindo employee and for a defined period of time. Our company and our processes are certified according to ISO9001, so that any access and data use can be clearly proven. Accordingly, we ensure the highest GDPR standards of the EU.
How long will it take?
Depending on your exact needs, it could be live within a matter of months. As a member of the MACH Alliance, Actindo solutions are Microservices-based, API-first, Cloud-native and Headless. Which means that we are able to implement within your existing system landscape within a very short time.
Which integrations are available?
Actindo enjoys solution partnerships and integrations with many of the biggest names in e-commerce. From Salesforce to Shopify, and Amazon to eBay, we have you covered. See our Integrations page for more.

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