Kapten & Son

Kapten & Son is a renowned lifestyle brand known for its minimalist design, craftsmanship, and sense of adventure. In 2022, they asked Actindo to future-proof their operations and IT architecture with Actindo's Digital Operations Platform.

Kapten & Son faced significant challenges due to their fragmented IT landscape and aimed to implement a unified system that would reduce manual processes, enhance transparency, and optimize productivity to support their ambitious growth targets.

The project was completed in 9 weeks, and enabled Kapten & Son to make significant progress, including:

  • Increased the productivity of their customer care by 23% 
  • Equipped to increase order volume by at least 100% and in peak periods by 1000% without operational difficulties or negative customer experience 

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MACH+

Digital Operations Platform 

Actindo‘s Core1 platform became the brain and operating system of Kapten & Son‘s retail and e-commerce architecture, providing a comprehensive, MACH-based solution to future-proof their operations.

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Process Optimization and Automation

Through the Actindo Process Orchestration, built on microservices, Kapten & Son increased productivity significantly and gained the flexibility to adapt and optimize their business processes within hours, even during peak sales periods like Black Friday.
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From Fragmented to Integrated

Actindo provided a data and process hub that enables seamless orchestration and automation of business processes through a low code approach - to turn a fragmented into an integrated system.

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Best-of-Breed Architecture

The Actindo Core1 platform allowed Kapten & Son to unify all their sales channels and connect with various composable commerce providers for shop, mailing, fulfillment, payment and more to create a best-of-breed architecture tailored to their specific needs.

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Project Objectives

  • Implement integrated, scalable system to support growth targets
  • Enhance overall productivity with automation and orchestration of processes
  • Faster order processing with fewer errors, leading to improved customer experience
  • Increased agility and ability to adjust  business processes quickly and be faster to market with new features
  • Real-time visibility into operations to make data-driven decisions and gain valuable insights to optimize processes

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