CUSTOMER SUCCESS STORIES

How Kapten & Son achieved Amazon-like order picking times with Actindo Core1

Kapten & Son is a renowned lifestyle brand known for its minimalist design, craftsmanship, and sense of adventure. In 2022, they asked Actindo to future-proof their operations and IT architecture with Actindo's Digital Operations Platform.

The project was completed in just 12 weeks and enabled Kapten & Son to make significant progress in multiple areas, including seamless omnichannel processes across all sales channels, and the ability to confidently handle large volumes of orders during peak seasons.

Project Background

Kapten & Son faced significant challenges due to its fragmented IT landscape and wanted to implement a unified system that would reduce manual processes, increase visibility, and optimize productivity to support its ambitious growth goals.

Project Outcomes

Increased customer care team productivity by 23%
Kapten & Son increased order capacity by at least 100% during normal periods, and 1000% during peak periods without any operational difficulties
Amazon-like order management of just 180 seconds from order to picking
Lightning-fast delivery: Customers receive the goods within 23 hours of ordering