EXCLUSIVE YOUGOV STUDY

Post-Purchase Communication

What expectations do German consumers have after making an online purchase? What do they value most?

In an exclusive survey by YouGov and Actindo, more than 2,000 people in Germany were asked for their opinion.

This survey provides important insights for retailers looking to improve their customer experience and adapt their service offerings.

If you're a retail operations or e-commerce leader then download now:

What's Inside?

Insights into key factors that shape the post-purchase customer experience
85% of respondents emphasize the importance of proactive communication in the event of delivery problems
Overwhelming majority (80%) of consumers want alternative delivery options in the event of problems
70% of customers expect customer service chatbots to be able to understand requests in plain language

If you're a leader in the Operations, E-Commerce or Technical teams at a brand or retailer, then this whitepaper is for you!